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Course Date

September 3, 2019

Course Cost

£120.00 per day

Coffee and registration from 9.30am (lunch included)

Course Time

10:00 - 15:15


Radisson Blu, Edinburgh

80 High Street
The Royal Mile

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Cancellation and refund policy

  • Cancellations must be advised in writing/email 6 working days prior to the event.
  • We welcome substitute delegates attending in your place at no additional cost.
  • A refund will not be granted if a registrant fails to attend or cancels within 6 working days prior to the event.
  • For residential courses cancellation must be advised 28 days prior to the event.

Course Description

3 Day leadership development programme - for developing and aspiring support staff managers

NB: Participants will automatically be registered onto Day 2 & 3.

Day 2 & 3: 20 November 2019 and 22 January 2020

In partnership with Navigator Law we are delighted to offer the leadership development programme that is bespoke to the sector and generic in nature to allow it to cater for support staff in a range of roles.

This 3-day certificated programme will equip colleagues with a range of knowledge, skills and abilities to support them in leadership roles.  Colleagues will gain a

  • Deeper understanding of their role.
  • Improved communication skills with different individuals within their team.
  • Increased confidence to motivate, develop and engage with others.
  • Practical tools to assist managing on a daily basis.

Programme Overview

Day One focus:          How to Manage Self and Others

Day Two focus:          How to  Encourage Positive Performance and Handle Difficult Conversations

Day Three focus:       How to Ensure Dignity at Work; and How to Handle Discipline and Grievance Effectively

Day One is designed to enable colleagues know the expectations of the role and are confident in carrying out the responsibilities. This session will cover:

  • The primary responsibilities of a line manager.
  • The key skills needed to fill the role.
  • How to approach situations with confidence.
  • Appreciating individual differences and how to capitalise on these.
  • Effective time management techniques.
  • Influencing others.

Please see further information for Day Two and Day Three programmes. 


Please note due to the interactive nature of this Programme, places are limited.


**Please register as soon as possible to secure your place.**

Lead Delegate

Please email directly to book this course. Non members will be invoiced before attending a course.

Fee costs may vary.

Once submitted a confirmation email will be sent to your email address. If you do not receive a confirmation please email

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