Handling Complaints

Event Date

November 19, 2026

Event Cost

£0

For SCIS members only

Event Time

09:30 AM - 03:30 PM

Location

Brodies LLP

58 Morrison Street
Edinburgh
EH3 8BP

Book Event

Cancellation and refund policy

Cancellations must be advised by email 5 working days prior to the event.
A refund will not be granted if a registrant fails to attend or cancels within 5 working days prior to the event.
We welcome substitute delegates attending in your place at no additional cost.
Cancellations for residential courses must be advised 6 weeks prior to the event.

Event Description

This session will cover various aspects of complaints handling, including the impact of AI on complaints, good-decision making, and how to achieve the best outcomes for schools and pupils. We will also look at how best to handle difficult conversations in practice including strategies to deescalate and refocus the conversation.

We are particularly grateful to Catriona Ramsay, Senior Client Relationship Manager and the team at Brodies LLP Solicitors for supporting us with this event. Catriona and members of the Brodies Learning & Development team as well as the Registrar of Independent Schools will present at this complimentary event.

Full programme details to follow shortly.

Lead Delegate

First Name

Last Name

Job Title

Dietary Requirements

School

School Type

Professional Learning Co-ordinator

Professional Learning Co-ordinator's Email

Organisation/School Name (for non SCIS Member School)

Purchase Order (if required)

Other Information

Additional email confirmation (if required)

Once submitted a confirmation email will be sent to your email address. If you do not receive a confirmation please email info@scis.org.uk

Please be aware that the we will be taking photographs and potentially filming at this event. By booking and attending this event, you consent to SCIS using your photograph and other media such as film and quotations, on the SCIS website or in promotional material, for which it may be suitable. This consent is valid indefinitely until revoked in writing by sending an email to info@scis.org.uk. Revocation of consent will not affect any actions taken prior to the revocation. SCIS will only use the photographs in accordance with the purposes stated above and will not sell or distribute the photographs to third parties without your express consent. For questions or concerns regarding the use of photographs or to revoke consent, please contact: email info@scis.org.uk.

Back to all events